FAQ

Frequently Asked Questions

1. Where do you ship from?

We ship directly from our fulfillment centers in the U.S. to ensure fast and reliable delivery.

2. How long does shipping take?

Shipping typically takes 4–6 business days.

3. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times will vary based on your location.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real-time.

5. What if my order arrives damaged?

No worries! Just contact us at info@lunarraa.store. within 48 hours of receiving your order, and we’ll help you with a replacement or refund.

6. Can I cancel or change my order?

If your order hasn’t been processed yet, we’ll do our best to help. Email us as soon as possible at info@lunarraa.store

7. Is your product cruelty-free?

Absolutely. All of our beauty products are cruelty-free and never tested on animals.

8. Do you offer refunds?

Yes! We offer a 30-day money-back guarantee if you're not satisfied. Read our Refund Policy for full details.